Privacy policy

Thermal Conservatory Roofs is a home improvement company based in Fazeley, Tamworth. We are the data controller for the information you provide through this website.

When you request a survey or send us a message we collect your name, address, phone number, email address and any details you give us about your conservatory.

We also collect basic technical information such as your browser type and the pages you visit, to help us improve the site.

We use your details to respond to your enquiry, arrange and carry out a survey, prepare a quotation and, if you go ahead, deliver and guarantee the work.

We will only send you marketing material if you have asked us to, and you can opt out at any time.

We share information only where it is necessary to deliver your project — for example with our installation teams, manufacturers supplying your roof, and our insurance provider.

We never sell your data.

Enquiry records are kept for up to two years. Records relating to completed installations are kept for the length of your guarantee plus a reasonable period afterwards.

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we have no ongoing need to keep it.

To make a request, contact us using the details on our contact page. You also have the right to complain to the Information Commissioner's Office.